# Managed AI Operations: What Ongoing Support Should Cover: worksheet

Prepared September 14, 2026. Adapt to your own process. Do not include secrets or private customer records.

## Working record

Use this register to compare proposals and run service reviews. Classify each request as incident, maintenance, training, or new scope before assigning work. This prevents an ongoing agreement from becoming ambiguous as the business learns what it wants next. Keep the customer decision owner visible alongside the technical support contact so unresolved policy questions reach the right person.

| Field | Your working note |
|---|---|
| Workflow covered | Fill in for your business |
| Business owner and operator | Fill in for your business |
| Monitoring signals and cadence | Fill in for your business |
| Support hours and contact route | Fill in for your business |
| Incident acknowledgment expectation | Fill in for your business |
| Quality review method | Fill in for your business |
| Included maintenance tasks | Fill in for your business |
| Third-party costs and limits | Fill in for your business |
| Change approval and rollback | Fill in for your business |
| Handoff and exit deliverables | Fill in for your business |

Use the notes to identify the next decision, not to create an appearance of completeness. Mark unknowns openly, assign an owner, and attach a safe evidence reference where appropriate. Do not put passwords, customer records, or private correspondence in a worksheet that will be shared widely.

Review the completed sheet with someone who actually performs the work. Ask them to walk through one ordinary example and one exception using only the recorded instructions. Update the unclear parts, then save a dated version. That small exercise turns a planning template into a practical operating artifact and gives future reviewers a clear starting point.