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Your store processes orders at 3 AM. Your AI Employee handles the support tickets, recovers the abandoned carts, processes the returns, and answers every product question — so no customer ever waits and no revenue opportunity ever slips away.
E-commerce support volume is relentless and mostly repetitive. 70–80% of tickets are the same questions — order status, return requests, product questions, shipping issues. Every hour your team spends on routine tickets is an hour they are not building your business.
E-commerce customers shop and need help at all hours. A customer with a question at 3 AM who does not get an answer will not wait — they will buy from a competitor who has 24/7 chat.
The average e-commerce store abandons 70% of carts. Most abandonments happen because of unanswered questions — shipping cost, return policy, size concerns. An immediate response at the moment of hesitation recovers the sale.
Black Friday, Cyber Monday, and Q4 bring 5–10x normal support volume. Seasonal hiring is expensive, slow to train, and creates inconsistent service. Your AI Employee scales instantly to any volume.
Trained on your catalog, your policies, your brand voice — and integrated with your e-commerce platform.
Answers 'Where is my order?' instantly with live tracking data — the #1 e-commerce support request, handled automatically every time.
Walks customers through your return policy, generates return labels, processes exchange requests, and sends confirmation emails — without a human touch.
When a package is delayed or lost, your AI Employee proactively contacts the customer, explains the situation, and offers resolution before they contact you in frustration.
Answers detailed questions about materials, sizing, compatibility, and specifications — and recommends alternatives when what a customer wants is out of stock.
Reaches out to shoppers who left items in their cart, answers questions that caused hesitation, and offers a nudge to complete the purchase — recovering 15–25% of abandoned carts.
After a purchase is confirmed, recommends related products, bundles, and accessories at the right moment — when the customer is most engaged with your brand.
Follows up after delivery to request reviews, photos, and UGC — building your social proof while the purchase experience is still fresh.
Notifies waitlisted customers the moment a popular product is available again — often selling out the restock before you even post it.
Answers points balance questions, explains rewards tiers, helps customers redeem points, and re-engages lapsing members with personalized offers.
Handles pause, skip, swap, and cancel requests for subscription products — often saving cancellations by offering a pause or alternative instead.
During sales, product launches, and holiday events, handles the spike in support volume automatically — no seasonal hiring needed.
Re-engages customers who have not purchased in 60–90 days with personalized outreach, product recommendations, and exclusive returning-customer offers.
Your store is processing orders at 10x normal volume. Your support inbox has 340 new tickets since midnight. Your two customer service reps are already overwhelmed.
Customers wait 6–12 hours for responses during your most important sale. Negative reviews start appearing. Charge disputes get filed. Your conversion rate drops because live chat is offline.
Every ticket is acknowledged in under 30 seconds. Order status questions are answered automatically. Return requests are processed. Size questions get immediate answers with personalized recommendations. Your reps handle only the 15% of tickets that genuinely need human judgment — while your AI Employee handles the other 285.
A customer in California received the wrong item. They are frustrated, typing a scathing message to your support team, fully expecting to wait until business hours.
They wait. Frustration compounds. By morning they have posted on Instagram and left a 1-star review. Your response at 9 AM is too late.
Your AI Employee responds within 30 seconds. Apologizes sincerely. Confirms the correct replacement is being shipped with overnight delivery — no return required. Sends a tracking number by 2:15 AM. The customer posts a screenshot of the interaction praising your customer service. You wake up to a 5-star review.
It can do both. With the right integrations (Shopify, WooCommerce, or your platform), it generates return labels, initiates exchanges, triggers refunds, and updates order records — completing the full transaction without any staff involvement.
It is trained on de-escalation techniques and your brand voice. For situations beyond its resolution authority, it immediately escalates to a human rep with full conversation context — so your team never has to ask the customer to repeat themselves.
It routes unknown questions to your team with full context, captures the customer's contact information and preferred response method, and sends the customer an acknowledgment that a human will follow up within your defined timeframe.
Yes. Your AI Employee is trained once and deployed across all your support channels — web chat, email, SMS, and voice. Every customer gets the same high-quality experience regardless of how they reach you.
Let us build an AI Employee trained on your catalog, your policies, and your brand voice — integrated directly with your store. Setup takes 1–2 weeks.