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Your team is great at hospitality — but they cannot plate a dish and answer the phone at the same time. Your AI Employee handles every reservation call, every catering inquiry, every menu question, and every event booking — so your staff stays focused on the guests in front of them.
People make restaurant reservations during your busiest service hours — Friday at 7 PM, Saturday at 8 PM. That is precisely when your team cannot answer the phone. Every unanswered call is a reservation that goes to a competitor.
The average full-service restaurant receives 40–60 phone calls per dinner service. Most are reservation requests, menu questions, and directions. Your best staff members are interrupted 40 times a night.
Private events and catering bookings represent $5,000–$50,000+ per event. These inquiries require prompt follow-up and detailed information. A delayed response is a lost booking.
Restaurants that respond to all reviews see 12% more revenue on average. Most owners want to respond but never have time. Your AI Employee drafts every response for your approval in minutes.
Trained on your menu, your reservation system, your events packages, and your brand voice.
Books tables 24/7 via phone or web, confirms party size, dietary restrictions, and special occasions — synced directly to your reservation system.
Adds guests to the waitlist, estimates wait times, notifies guests when their table is ready, and fills cancellations automatically.
Handles initial inquiries for birthdays, anniversaries, corporate dinners, and full buyouts — captures headcount, budget, date preferences, and routes to your events manager.
Manages catering requests for corporate events, weddings, and large gatherings — packages, pricing, availability, and intake — so your kitchen team only handles confirmed orders.
Answers detailed questions about ingredients, allergens, preparation methods, gluten-free options, vegan accommodations, and nightly specials.
Instantly handles the #1 restaurant call type — no staff member needed to answer 'Are you open on Monday?' 40 times a day.
Explains gift card options, purchase process, balances, and redemption — driving purchases without staff involvement.
Handles points balance questions, reward redemption, sign-up assistance, and special member offers for your loyalty program.
Proactively notifies opted-in guests about wine dinners, live music nights, chef's table events, and holiday menus.
Monitors Google and Yelp reviews and drafts personalized responses for your approval — thank yous for good reviews, thoughtful replies to negative ones.
Answers questions about online ordering, delivery radius, pickup times, and third-party delivery platform availability.
For parties of 10+, handles pre-set menu selection, deposit collection, seating configuration questions, and day-of reminders.
Your dining room is full. Every server is running. The phone rings. It's a corporate event planner wanting to book a 60-person holiday party in December.
Your host picks up, puts them on hold for 8 minutes while seating a party, comes back to a dial tone. The event planner books with the restaurant down the street. You just lost $8,400.
Your AI Employee answers on the first ring. Captures the event date, headcount, budget, menu preferences, and contact info. Sends the planner your events package automatically. Your events manager calls them Monday morning with everything ready to close.
You have 22 voicemails to return, 14 reservation confirmations to send, and 3 catering inquiries sitting in your email from the weekend.
Your manager spends 2 hours on callbacks. Half go to voicemail. Three potential events are now a week old and cold.
Every inquiry was handled in real time this weekend. All 22 callers have confirmations. The 3 catering inquiries are already scheduled for follow-up calls. Your manager is free to focus on staff training and prep.
Yes. Your AI Employee is trained on your menu, your ingredients list, and your kitchen protocols. It can answer detailed questions about nuts, gluten, dairy, shellfish, and other common allergens — and knows to recommend speaking with a server directly for guests with severe allergies.
It handles both. For phone calls, it books directly into your reservation system (OpenTable, Resy, SevenRooms, or a custom system). For web chat, it does the same. All reservations flow into one place.
That is exactly when it shines. Your AI Employee handles unlimited concurrent calls — while you have 3 lines ringing during Saturday dinner service, it answers all three simultaneously and books all three reservations. No hold music.
Your AI Employee can send payment links for deposits via text or email as part of the booking confirmation flow. It explains your deposit policy clearly and handles the communication — your POS or payment processor handles the transaction.
Let us build an AI Employee trained on your menu, your reservation system, and your events packages. Ready in 1–2 weeks.