AI Employee FAQ

An AI Employee is a dedicated artificial intelligence workforce that works in your office 24/7. Unlike chatbots or automation software, it comes as a physical hardware box that is trained specifically on your business processes, customers, and workflows. It can handle emails, scheduling, research, data entry, customer support, and hundreds of other tasks.

ChatGPT is a general-purpose AI chatbot. An AI Employee is specifically trained on your business, has persistent memory, integrates with your tools (email, calendar, CRM), comes as dedicated hardware, and operates autonomously 24/7. Think consultant vs full-time employee.

AI Employees handle 30+ tasks: email management, calendar scheduling, lead qualification, customer support, document processing, data entry, research, social media monitoring, report generation, meeting prep, travel booking, invoice processing, CRM updates, content drafting, database cleanup, and more.

Physical tasks, phone calls (without voice module), final decisions requiring human judgment, or in-person meetings. They excel at digital work, research, communication, and data processing.

1-2 weeks total: Discovery & Training (Week 1), Box Setup (1 day), Integration & Testing (3-5 days), Go Live (ongoing). Simple setups can be live in 5 days.

Not at all. We handle all technical setup. If you can use email and browse the web, you have all the skills needed. We provide training and ongoing support.

Perfect! AI Employees are designed for business owners, not tech experts. We use simple language, provide clear instructions, and offer unlimited support. Many of our clients describe themselves as "not tech people."

Yes! We offer a 30-day money-back guarantee. If you are not satisfied within the first 30 days, we will refund 100% of your payment and pick up the hardware at no charge. We also offer live demos where you can see an AI Employee in action before committing.

Four steps: (1) Discovery call to understand your business, (2) We train the AI on your specific needs, (3) Install the hardware in your office, (4) Test everything and go live. We handle 95% of the work - you just attend a few calls and provide access to your tools.

Simple! Call us at 260.577.3009 or fill out the contact form. We will schedule a free discovery call to understand your business and show you how an AI Employee would work for you. No pressure, no obligation.

The AI Employee Box includes: Enterprise-grade mini PC with multi-model AI processing, secure storage for your data, redundant internet connectivity options, and professional installation. The hardware is included in your monthly fee - no separate purchase required.

Standard business internet is sufficient. The AI Employee Box works on any reliable internet connection (10 Mbps+ recommended). It can also use cellular backup for critical operations. We handle all the network configuration during installation.

Absolutely. Security is our top priority: Enterprise-grade encryption, local data processing (data stays in your office), secure isolated environment, regular security updates, SOC 2 compliant infrastructure, no data sharing with third parties, and full audit logs. Your data never leaves your control.

Data is stored locally on the AI Employee Box in your office, not in the cloud. This gives you full control and maximum security. Backups can be configured to your preferred location (local NAS, encrypted cloud storage you control, etc.).

Yes! AI Employees integrate with 1000+ tools including: Gmail, Outlook, Google Calendar, Outlook Calendar, Salesforce, HubSpot, Slack, Microsoft Teams, QuickBooks, Shopify, WordPress, social media platforms, and most business software. If it has an API, we can connect it.

Virtually any software you use: Email (Gmail, Outlook, etc.), Calendar (Google, Outlook, Apple), CRM (Salesforce, HubSpot, Pipedrive), Communication (Slack, Teams, Zoom), Accounting (QuickBooks, Xero), E-commerce (Shopify, WooCommerce), Project Management (Asana, Trello, Monday), and custom business applications.

With extreme care: All sensitive data encrypted at rest and in transit, access controls and authentication, audit logging of all activities, compliance with HIPAA/GDPR/SOC2 as needed, data never used to train models, local processing means data stays in your office, and regular security audits.

The AI Employee can queue tasks locally and process them when connectivity returns. For critical operations, cellular backup can be configured. The hardware continues operating and syncs when connection is restored. No data is lost.

Absolutely! Customization is our specialty: We train it on your specific business processes, customize response styles and tone, set up custom workflows and automations, integrate your specific tools, create custom reports and dashboards, and adjust capabilities as your needs change.

Security and performance updates happen automatically (usually weekly). New features and capabilities roll out monthly. Major updates are scheduled during off-hours. You always have the latest AI models and security patches without any effort on your part.

Three tiers: Starter ($997/month) for small businesses, Professional ($2,497/month) for growing businesses with complex needs, and Enterprise (custom pricing) for multi-agent solutions. All plans include hardware, setup, training, and support. No hidden fees.

No! Setup, training, hardware configuration, and installation are all included in your monthly fee. The AI Employee Box itself is included at no extra cost. You pay one predictable monthly fee with no surprises.

Everything: AI Employee Hardware Box, setup and installation, business process training, software integrations, security configuration, staff training session, standard operating procedures, 30 days of daily monitoring, ongoing 24/7 support, monthly performance reports, regular updates and maintenance, and backup/recovery setup.

A full-time employee costs $4,500/month (salary + benefits + overhead). An AI Employee costs $997-2,497/month, works 24/7 (3x the hours), never calls in sick, never takes vacation, and requires no management time. Most clients save $3,500+ per month while getting more done.

Most clients see positive ROI within 30 days. Typical returns: 10-20 hours saved per week (value: $1,500-3,000/month), faster response times (improved customer satisfaction), fewer missed opportunities (24/7 coverage), reduced errors (consistent processing), and scalability without hiring. Average first-year ROI: 300-500%.

No hidden costs. Your monthly fee covers everything in your plan. Optional add-ons (voice module, additional AI Employees, advanced analytics) are clearly priced. We believe in transparent pricing - what you see is what you pay.

Yes! You can change plans anytime. Upgrades take effect immediately. Downgrades take effect at your next billing cycle. As your business grows, your AI Employee can grow with you.

Month-to-month. No long-term contracts required. We earn your business every month by delivering value. Cancel anytime with 30 days notice. We are confident you will stay because you will see the value.

Yes! 30-day money-back guarantee. If you are not satisfied within the first 30 days, we will refund 100% of your payment and pick up the hardware at no charge. We take the risk so you do not have to.

Use our ROI Calculator! Consider: Current staff costs (salary + benefits + overhead), Time spent on admin tasks, Cost of missed opportunities, Value of faster response times, and Error reduction savings. Most businesses find an AI Employee pays for itself in the first month.

During Week 1 (Discovery & Training), we: Interview you about your processes, review your current workflows, analyze sample emails/documents, integrate with your tools, train the AI on your specific vocabulary and preferences, and test with real scenarios. The AI builds a comprehensive understanding of your business.

Yes, with the Voice Module add-on ($197/month). The AI can answer calls, route them appropriately, take messages, answer common questions, and schedule appointments. It uses natural-sounding AI voice technology. Without the voice module, it handles email, chat, and text-based communication.

Absolutely! AI Employees can: Read and categorize incoming emails, Draft responses for your approval, Send automated replies to common questions, Follow up on leads automatically, Send appointment reminders, and Handle routine email correspondence. You set the rules - it can draft for approval or send autonomously based on criteria you define.

Yes! Full calendar management: Schedule appointments and meetings, Send calendar invites, Handle rescheduling requests, Block focus time, Coordinate group meetings across multiple schedules, Set reminders and follow-ups, and Sync with your preferred calendar system (Google, Outlook, etc.).

Yes! Customer support is a popular use case: Answer common questions instantly, Route complex issues to the right person, Process returns and refunds, Update customer records, Send status updates, and Escalate urgent issues appropriately. It learns from each interaction and gets better over time.

You define the priorities during training. The AI uses factors like: Due dates and deadlines, Customer importance/VIP status, Revenue impact, Urgency indicators in messages, Your specific business rules, and Historical patterns. You can always adjust priorities, and the AI adapts immediately.

Like any employee, yes occasionally. However: Mistakes are rare and typically minor, The AI learns from corrections, You set confidence thresholds (e.g., "ask approval if under 90% confident"), All actions are logged and reviewable, You can undo any action, and We provide 24/7 support to fix any issues quickly.

Simple! Just tell the AI what to do differently. You can: Send a correction message, Adjust the settings/rules, Review and approve before actions are taken (optional), Train on specific examples, and Contact our support team for help. The AI learns from corrections and improves.

Yes! The Professional plan includes 5 user accounts. Enterprise includes unlimited users. Each person can: Have their own preferences, Get personalized assistance, Collaborate through the AI, Access shared resources, and Maintain individual security settings.

Complete transparency: Activity dashboard showing all actions, Detailed logs of every task performed, Performance metrics and reports, Email notifications for important activities, Mobile app for monitoring on-the-go, Weekly summary reports, and Real-time alerts for anything unusual.

AI Employees work for virtually any industry that uses computers. Our clients include: Real estate, Law firms, Medical practices, E-commerce, Manufacturing, Restaurants/retail, Professional services, Marketing agencies, Financial services, Technology companies, Non-profits, and more. If you do work on a computer, an AI Employee can help.

Yes! For medical practices, we offer HIPAA-compliant AI Employees: End-to-end encryption, Access controls and audit logs, BAAs (Business Associate Agreements), Data stays local (not cloud), HIPAA-trained AI responses, and Regular compliance updates. Used by medical practices for appointment scheduling, patient follow-up, and administrative tasks.

Absolutely! For law firms: Attorney-client privilege protection, Secure local data storage, Conflict checking assistance, Document management, Client intake automation, and Compliance with legal industry standards. Used by law firms for client communication, document drafting, and case management.

Extremely well! E-commerce is a perfect use case: Order processing and tracking, Customer service inquiries, Inventory monitoring, Review management, Supplier communication, Marketing assistance, and Data analysis. 24/7 coverage means no missed sales opportunities.

One of our most popular industries! Real estate AI Employees handle: Lead follow-up and qualification, Appointment scheduling, Listing management, Document coordination, Client communication, Market research, and Transaction coordination. Never miss a lead again.

Yes! Restaurant AI Employees manage: Reservation scheduling, Supplier orders, Staff scheduling assistance, Review monitoring and response, Customer inquiries, Event planning, and Inventory alerts. Focus on your guests while the AI handles administration.

Definitely! Manufacturing AI Employees: Supplier communication, Order tracking, Inventory monitoring, Quality control documentation, Shipping coordination, Vendor management, and Reporting. Keep production running smoothly.

Perfect fit! Consultants, agencies, and professional service firms use AI Employees for: Client onboarding, Project management, Time tracking reminders, Invoice generation, Proposal drafting, Research, and Administrative tasks. Bill more hours by reducing admin time.

Yes! Non-profits benefit from AI Employees: Donor management and communication, Grant writing assistance, Event coordination, Volunteer scheduling, Newsletter creation, Social media management, and Administrative support. Stretch your budget further.

AI Employees scale to any size: Solopreneurs (Starter plan), Small businesses (Starter/Professional), Mid-size companies (Professional/Enterprise), and Large enterprises (Enterprise with multiple AI Employees). We customize the solution to your specific size and needs.