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Factory Direct Homes Center • Auburn, Indiana
AI Employee handles inbound calls & consent-based outbound follow-up
Factory Direct Homes Center in Auburn, Indiana, owned by Kyle Dudgeon, specializes in manufactured and mobile homes. With a busy showroom and constant stream of inquiries about inventory, financing, and delivery options, Kyle needed a solution that could handle the volume without letting opportunities slip through the cracks.
Kyle faced a dual communication challenge that many small business owners know well:
Calls coming in while helping customers or outside business hours meant lost sales opportunities
Facebook advertising generating leads, but no systematic way to qualify and convert them
Critical: All outgoing calls made by Ava are strictly consent-based. Only prospects who explicitly requested AI callback via Facebook Lead ads receive calls. This keeps Kyle's business fully compliant with AI calling regulations and maintains trust with potential customers.
Cloud Radix designed Ava, an AI Employee specifically trained to handle Factory Direct Homes Center's unique needs. Unlike generic phone systems, Ava understands manufactured home terminology, financing options, and the local Auburn market.
Inbound Call Handling: Answers questions about inventory, pricing, financing, and delivery 24/7
Consent-Based Outbound: Follows up with Facebook leads who explicitly requested AI callback
Lead Qualification: Pre-qualifies buyers before Kyle spends time on calls
Appointment Booking: Schedules showroom visits directly into Kyle's calendar
Ava is currently being installed and trained on Factory Direct Homes Center's specific inventory, pricing models, and business processes. The AI Employee is undergoing voice training and integration with Kyle's existing systems.