The Pricing Problem
Try to find pricing for an AI solution online. Go ahead. You'll find "Contact Sales," "Request a Demo," and "Custom Quote" buttons on virtually every vendor's website. After three discovery calls, two demos, and a week of email tag, you might finally get a number—only to find half the features you assumed were included cost extra.
We built Cloud Radix differently. We publish our pricing because Fort Wayne business owners deserve to make informed decisions without the runaround. You shouldn't need a procurement department to understand what an AI Employee costs.
The Hidden Fee Problem
This guide breaks down every dollar of AI Employee pricing at Cloud Radix. No asterisks. No footnotes that change the deal. Whether you're a solo practitioner on Lima Road or a 200-person operation downtown, you'll know exactly what you're paying for before you ever talk to us.
The hidden-fee problem is especially acute for small and mid-sized businesses. Enterprise companies have procurement teams that negotiate every line item. A 15-person dental practice in Fort Wayne does not. That asymmetry is exactly what opaque vendors exploit: they know you won't discover the per-message surcharges, the "premium support" upsell, or the annual price escalation clause until you're already locked into a 12-month contract.
Common Pricing Traps to Watch For
What You Pay For
Every AI Employee plan includes six core components. Understanding each one helps you see why this isn't a chatbot subscription—it's a fully managed, dedicated AI team member built specifically for your business.
AI System (Custom-Trained Model)
Your AI Employee isn't a generic chatbot. We train a dedicated AI model on your business data—your services, pricing, processes, tone of voice, and industry terminology. This is the foundation that makes your AI Employee sound like your best team member, not a robot reading a script.
Dedicated Hardware
Your AI Employee runs on isolated, dedicated infrastructure—not shared cloud servers. This means faster response times, zero cross-tenant data leakage, and consistent performance even during peak hours. Learn more about our security architecture.
Initial Training & Onboarding
We don't hand you software and wish you luck. Our team conducts a deep-dive into your business, builds your AI Employee's knowledge base, integrates it with your existing systems, and runs live testing before launch. This process typically takes 2–3 weeks.
24/7 Monitoring
Real-time performance monitoring, anomaly detection, and automated alerting. If your AI Employee encounters an issue at 2 AM on a Saturday, our systems catch it immediately. No downtime surprises.
Local Support
Based in Auburn, Indiana, we're 25 minutes from downtown Fort Wayne. You get a real person who knows your business, not a ticket queue in another time zone. Every plan includes direct phone and email support from our team.
Monthly Updates & Optimization
AI doesn't stand still, and neither do we. Monthly updates include model improvements, new feature rollouts, and performance optimization based on your AI Employee's actual conversation data. Your AI Employee gets smarter every month.
Other vendors charge separately for training, support, updates, and monitoring. At Cloud Radix, everything above is bundled into your monthly plan. That's the "no hidden fees" difference. Explore our full pricing page for a quick overview.
Tiers Explained
We offer three tiers because Fort Wayne businesses come in every size. A two-person law office on Berry Street doesn't need the same AI infrastructure as a 100-person medical group, and they shouldn't pay for it either.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Monthly price | $997/mo | $2,497/mo | Custom |
| Best for | 1-10 employees | 10-50 employees | 50+ employees |
| Channels | Phone | Phone + Email + Chat + SMS | All + custom |
| CRM integration | Basic | Advanced | Custom |
| Analytics | Monthly reports | Real-time dashboard | Custom BI integration |
| Support tier | Business hours | Priority (extended) | Dedicated account manager |
| Custom integrations | 1 included | 3 included | Unlimited |
| Multi-agent | Single agent | Up to 3 agents | Unlimited agents |
| On-premise option | No | No | Available |
| Compliance packages | Standard | HIPAA available | Full compliance suite |
No Long-Term Contracts
Not sure which tier fits your business? Our ROI calculator can help you estimate the value an AI Employee delivers at each tier based on your current call volume, lead count, and staffing costs.
Starter Plan — $997/month
The Starter plan is built for small Fort Wayne businesses with 1–10 employees. If you're a solo practitioner, a small retail shop, or a growing service business, this is where most of our clients begin. It's the AI Employee that answers your phone, schedules appointments, and makes sure no lead falls through the cracks.
What's Included
- AI phone answering: Your AI Employee answers calls using your business phone number, with your greeting, your tone, and your business knowledge. Callers won't know they're talking to AI unless you want them to.
- Appointment scheduling: Direct integration with Google Calendar, Calendly, or your existing scheduling system. Your AI Employee books appointments, sends confirmations, and handles rescheduling.
- Basic CRM integration: Automatic logging of every call, lead, and appointment into your CRM. Supports HubSpot, Salesforce Essentials, and most popular small business CRMs.
- Lead qualification: Your AI Employee asks the right questions to qualify leads before they reach you—budget, timeline, service needed—so you spend time on prospects, not tire-kickers.
- After-hours coverage: Never miss another call. Your AI Employee handles inquiries at 11 PM, 3 AM, and every moment in between.
- Monthly performance reports: Call volume, lead conversion rates, appointment bookings, and customer satisfaction metrics delivered to your inbox monthly.
- One custom integration: Connect your AI Employee to one additional business tool beyond the standard CRM and calendar integrations.
Who It's For
Starter Plan Feature Breakdown
| Feature | Details | Usage Limits |
|---|---|---|
| Inbound calls | AI answers in your voice & tone | 500+ calls/mo included |
| Appointment scheduling | Google Calendar, Calendly, custom | Unlimited bookings |
| Lead qualification | Custom qualification questions | Every call qualified |
| CRM logging | HubSpot, Salesforce, Zoho, etc. | All interactions logged |
| After-hours coverage | 24/7/365 answering | No extra charge |
| Voicemail transcription | AI transcribes & summarizes | All voicemails |
| Call transfer | Smart routing to your team | Included |
| Custom integration | One additional tool connection | 1 included |
| Performance reports | Call volume, leads, bookings | Monthly delivery |
| Support | Phone + email, business hours | Mon-Fri 8AM-6PM ET |
Starter Plan Limitations
Starter Plan Cost Comparison
At $997 per month, the Starter plan costs less than a part-time receptionist—and it never takes a lunch break, calls in sick, or puts a caller on hold. Here's the math for a typical Fort Wayne small business:
The real savings go beyond the hourly rate. A part-time receptionist doesn't answer the phone at 9 PM when a potential customer is searching online. They don't work Sundays. They need training time, vacation days, and sick leave. Your AI Employee works 8,760 hours per year—every hour of every day—at a consistent quality level that never drops because it's tired, distracted, or having a bad day.
See exactly how the numbers compare in the Total Cost of Ownership section below.
Professional Plan — $2,497/month
The Professional plan is built for mid-sized Fort Wayne businesses with 10–50 employees that need their AI Employee to work across multiple channels. If your customers reach out by phone, email, website chat, and text message, this plan ensures every channel gets the same high-quality, immediate response.
Everything in Starter, Plus
- Multi-channel communication: Phone + email + website chat + SMS, all managed by your AI Employee. Conversations flow seamlessly across channels—a customer can start on chat and continue by phone without repeating themselves.
- Advanced CRM integration: Deep, bidirectional sync with your CRM. Automatic lead scoring, pipeline updates, follow-up task creation, and custom field mapping. Supports Salesforce, HubSpot, Zoho, and more.
- Real-time analytics dashboard: Live performance metrics accessible 24/7. Track call volume, response times, conversion rates, sentiment analysis, and peak hours. Export data for your own reporting.
- Up to 3 AI agents: Deploy specialized agents for different functions—one for sales inquiries, one for customer support, one for appointment scheduling—each trained on its specific domain.
- Priority support (extended hours): Direct access to our support team from 7 AM to 10 PM ET, Monday through Saturday. Emergency support available 24/7.
- Three custom integrations: Connect your AI Employee to three additional business tools. Common choices: inventory management, EHR systems, accounting software, project management platforms.
- Email response automation: Your AI Employee drafts and sends email responses based on your templates and business rules. Reviews, appointment reminders, follow-ups, and more.
- SMS campaigns: Automated text message sequences for appointment reminders, follow-ups, and review requests. Fully compliant with TCPA regulations.
- HIPAA compliance package: Available as an included add-on for healthcare businesses. BAA agreement, PHI encryption, and audit logging included at no extra cost.
Real Results
Professional Plan Feature Breakdown
| Feature | Details | Usage Limits |
|---|---|---|
| Phone answering | Everything in Starter | Unlimited calls |
| Email automation | Draft, send, respond to emails | Unlimited emails |
| Website chat | Live AI chat on your site | Unlimited conversations |
| SMS / text messaging | Two-way text with customers | TCPA-compliant |
| AI agents | Specialized agents per function | Up to 3 agents |
| CRM integration | Bidirectional sync, lead scoring | Advanced mapping |
| Real-time dashboard | Live metrics, sentiment analysis | 24/7 access |
| Custom integrations | Connect additional tools | 3 included |
| HIPAA compliance | BAA, PHI encryption, audit logs | Included free |
| Support | Priority, extended hours | 7AM-10PM ET, Mon-Sat |
The Professional plan is our most popular tier for Fort Wayne businesses. It's the sweet spot where AI capability meets practical business needs—enough power to transform your customer experience without the complexity of an enterprise deployment. See how a real Fort Wayne-area business uses it in our Cloud Radix case study.
Professional Plan Sweet Spot
Professional Plan ROI Snapshot
Enterprise Plan — Custom Pricing
The Enterprise plan is for organizations with 50+ employees, complex compliance requirements, or unique integration needs that go beyond our standard offerings. This isn't a "call us for a bigger number" tier—it's a genuinely different architecture designed for scale.
Everything in Professional, Plus
- Multi-agent architecture: Deploy unlimited specialized AI agents across departments, locations, and functions. Agents collaborate and share context intelligently—a sales agent can hand off to a support agent with full conversation history.
- Custom integrations (unlimited): We build direct integrations with any system in your tech stack. ERP, proprietary databases, legacy systems, custom APIs—if it has an interface, we can connect to it.
- On-premise deployment: For businesses with strict data residency requirements, we offer on-premise AI Employee deployment. Your data never leaves your network.
- Dedicated account manager: A single point of contact who knows your business inside and out. Monthly strategy reviews, proactive optimization recommendations, and direct escalation for any issue.
- Full compliance suite: HIPAA, SOC 2, PCI-DSS, and Indiana-specific compliance requirements handled comprehensively. Includes quarterly compliance audits and documentation.
- Custom reporting & BI integration: Feed AI Employee data directly into your business intelligence tools. Custom dashboards, automated reports, and API access to all performance data.
- White-label options: For agencies and multi-location businesses, deploy AI Employees under your own brand with custom interfaces.
- SLA guarantees: 99.9% uptime SLA with financial credits for any service interruption. Dedicated failover infrastructure ensures business continuity.
Enterprise Pricing Transparency
Enterprise Plan Feature Breakdown
| Feature | Details | Availability |
|---|---|---|
| AI agents | Unlimited specialized agents | Cross-department deployment |
| Custom integrations | ERP, legacy, proprietary systems | Unlimited |
| On-premise option | Full on-prem deployment | Your infrastructure |
| Compliance suite | HIPAA, SOC 2, PCI-DSS | Quarterly audits included |
| Custom BI integration | Feed data to your BI tools | API + dashboard access |
| White-label | Your brand, your interface | Multi-location ready |
| SLA guarantee | 99.9% uptime, financial credits | Dedicated failover |
| Account manager | Single point of contact | Monthly strategy reviews |
| Training & onboarding | Multi-department rollout plan | Phased deployment |
| Support | Dedicated account manager | 24/7 emergency line |
Enterprise clients in Fort Wayne include medical groups with multiple locations, manufacturing companies with complex supply chains, and professional service firms with strict compliance mandates. If your business doesn't fit neatly into a box, this plan is built for you.
Enterprise Pricing Examples
While every Enterprise deployment is custom-quoted, here are representative examples from recent Fort Wayne area deployments to give you a realistic expectation:
Enterprise Evaluation Process
Included in Every Plan
Regardless of which tier you choose, every Cloud Radix AI Employee comes with these non-negotiables. These aren't upsells or add-ons—they're part of the package from day one.
- 30-day money-back guarantee: If your AI Employee doesn't deliver measurable value in the first 30 days, you get a full refund. No questions, no hassle. We've never had a client request one.
- Free onboarding & training: Our team handles the entire setup. You don't need technical expertise. We learn your business, build your AI Employee, and get it running.
- Data security & encryption: AES-256 encryption at rest, TLS 1.3 in transit. Your data is protected by the same standards used by financial institutions. See our security checklist for details.
- No per-message or per-call fees: Your monthly price is your total price. We don't charge per conversation, per minute, or per API call. Use your AI Employee as much as you need.
- Seamless upgrades: Outgrow your tier? Upgrade mid-month with no downtime, no data loss, and prorated billing. Downgrade just as easily if your needs change.
- Business continuity: Redundant infrastructure ensures your AI Employee stays online even during hardware failures, network issues, or power outages.
The Cloud Radix Difference
What Other Vendors Charge Extra For (That We Include Free)
| Feature | Typical Vendor Add-On Cost | Cloud Radix Cost |
|---|---|---|
| Initial setup & onboarding | $2,000-$10,000 one-time | $0 (included) |
| Custom model training | $1,500-$5,000 one-time | $0 (included) |
| Monthly re-training & optimization | $300-$1,000/month | $0 (included) |
| Dedicated infrastructure | $500-$2,000/month | $0 (included) |
| 24/7 monitoring | $200-$800/month | $0 (included) |
| Phone/email support | $0-$2,000/month (tiered) | $0 (included) |
| Data encryption (at rest) | $100-$500/month | $0 (included) |
| Business continuity / failover | $300-$1,000/month | $0 (included) |
| Data export on cancellation | $500-$2,000 one-time | $0 (included) |
When you total up the add-on costs that other vendors charge, a seemingly competitive $500/month base price can balloon to $2,500–$5,000/month for the same capability that Cloud Radix includes in every plan. We built our pricing model to eliminate this bait-and-switch dynamic entirely. The price you see is the price you pay, period.
Total Cost of Ownership
Monthly price is just one number. The real question is: what does each option actually cost when you factor in everything? Let's compare the total cost of ownership for the five most common approaches Fort Wayne businesses consider.
| Cost Factor | AI Employee (Starter) | Full-Time Hire | Part-Time Hire | Virtual Assistant | DIY Chatbot |
|---|---|---|---|---|---|
| Monthly base cost | $997 | $3,500-$4,500 | $1,500-$2,200 | $800-$2,000 | $50-$300 |
| Benefits & taxes (est.) | $0 | $1,050-$1,350 | $150-$400 | $0 | $0 |
| Training cost | $0 (included) | $2,000-$5,000 upfront | $1,000-$3,000 upfront | $500-$1,500 upfront | $0 (self-service) |
| Turnover/replacement | N/A | $4,000-$8,000/yr | $2,000-$4,000/yr | $1,000-$3,000/yr | N/A |
| Software & tools | $0 (included) | $200-$500/mo | $100-$300/mo | $50-$200/mo | $0 (limited) |
| After-hours coverage | $0 (24/7 included) | $1,500-$3,000/mo OT | Not available | Limited | 24/7 but low quality |
| Sick days / PTO | None | 15-20 days/yr | 5-10 days/yr | Variable | None |
| Scalability | Instant | Months to hire | Weeks to hire | Days to onboard | Limited capability |
| Consistency | 100% consistent | Varies by person | Varies by person | Varies by person | Scripted only |
| True monthly cost (avg.) | $997 | $5,200-$7,500 | $2,100-$3,200 | $1,200-$3,000 | $50-$300 |
The Real Number
The DIY chatbot looks cheap on paper, but it's a fundamentally different product. A $50/month chatbot widget answers basic FAQ questions on your website. It doesn't answer phones, schedule appointments, qualify leads, or integrate with your CRM. Comparing it to an AI Employee is like comparing a vending machine to a restaurant—they both involve food, but that's where the similarity ends. Read our detailed AI Employee vs. chatbot comparison.
Year-One Total Investment Comparison
Here's what each option costs over a full year when you add up every expense—not just the monthly fee. These numbers are based on actual Fort Wayne market rates and Bureau of Labor Statistics data for the Northeast Indiana region.
| Year-One Costs | AI Employee (Starter) | AI Employee (Pro) | Full-Time Hire | Answering Service |
|---|---|---|---|---|
| Annual base cost | $11,964 | $29,964 | $42,000-$54,000 | $18,000-$36,000 |
| Benefits & payroll taxes | $0 | $0 | $12,600-$16,200 | $0 |
| Recruiting & hiring | $0 | $0 | $4,000-$8,000 | $0 |
| Training (first year) | $0 | $0 | $2,000-$5,000 | $500-$1,000 |
| Software & tools | $0 | $0 | $2,400-$6,000 | $600-$2,400 |
| After-hours coverage | $0 | $0 | $18,000-$36,000 | $6,000-$12,000 |
| Sick days & PTO cost | $0 | $0 | $3,200-$5,400 | N/A |
| Year-one total | $11,964 | $29,964 | $84,200-$130,600 | $25,100-$51,400 |
The Hidden Cost of Turnover
Competitor Comparison
We get it—you should compare options. Here's an honest, side-by-side comparison of Cloud Radix against the most common alternatives Fort Wayne businesses evaluate. We'll tell you where we win and where other options might make sense.
| Criteria | Cloud Radix AI Employee | Generic Chatbot SaaS | Enterprise AI Platform | Outsourced Call Center |
|---|---|---|---|---|
| Monthly cost | $997-$12,000 | $50-$500 | $5,000-$50,000+ | $2,000-$8,000 |
| Setup time | 2-3 weeks | Hours | 3-6 months | 2-4 weeks |
| Phone capability | ✓ Yes | ✗ No | ✓ Yes | ✓ Yes |
| Custom training | ✓ Yes | ✗ No | ✓ Yes | ✗ No |
| Dedicated hardware | ✓ Yes | ✗ No | ✓ Yes | ✗ No |
| Local support | ✓ Yes | ✗ No | ✗ No | ✗ No |
| No per-message fees | ✓ Yes | ✗ No | ✓ Yes | ✗ No |
| CRM integration | ✓ Yes | Limited | ✓ Yes | Limited |
| HIPAA-ready | ✓ Yes | ✗ No | ✓ Yes | Some |
| 24/7 availability | ✓ Yes | ✓ Yes | ✓ Yes | Extra cost |
| Learns from your data | ✓ Yes | ✗ No | ✓ Yes | ✗ No |
| Month-to-month billing | ✓ Yes | ✓ Yes | ✗ No | Varies |
When a generic chatbot makes sense: If you only need a simple FAQ widget on your website and never need phone, email, or SMS capability, a $50/month chatbot may be all you need. It won't grow with you, but it's functional for basic website questions.
When an enterprise platform makes sense: If you're a Fortune 500 company with a dedicated IT team and a six-figure AI budget, platforms like IBM Watson or Google CCAI offer extensive customization. For Fort Wayne mid-market businesses, they're typically overkill in both complexity and cost.
When Cloud Radix makes sense: If you're a Fort Wayne business that needs real AI capability—phone answering, multi-channel communication, CRM integration, lead qualification—without the enterprise price tag or the 6-month implementation timeline, that's exactly what we built. Use our ROI calculator to see the numbers for your specific situation.
Ask Any Vendor These Questions
Pricing Model Comparison
Not all AI pricing models are created equal. Understanding the differences helps you avoid vendors whose low advertised price balloons once you start actually using the product.
| Pricing Model | How It Works | True Cost at 2,000 interactions/mo | Risk Level |
|---|---|---|---|
| Flat monthly (Cloud Radix) | One price, unlimited usage | $997-$2,497/mo | Low — predictable |
| Per-interaction | $0.02-$0.10 per message/call | $400-$2,000/mo + base fee | High — unpredictable |
| Per-minute | $0.15-$0.50 per minute of AI time | $1,500-$5,000/mo | High — scales with usage |
| Tiered usage | Base plan + overage charges | $500-$3,000/mo depending on usage | Medium — hard to predict |
| Seat-based | Per user/agent/seat pricing | $200-$500 per seat per month | Medium — grows with team |
| Annual contract + usage | Locked annual fee + variable usage | $12,000-$60,000/yr upfront | High — locked in |
Per-Interaction Pricing Can Explode
Industry-Specific Pricing
AI Employee pricing doesn't change by industry—our tiers are the same for everyone. What does vary is which tier makes sense and which industry-specific features you'll use most. Here's how pricing maps to Fort Wayne's most common industries.
Medical Practices
Recommended tier: Professional ($2,497/mo) or Enterprise (custom)
Medical practices near Parkview and Lutheran hospitals typically need HIPAA compliance, EHR integration (Epic, Cerner, athenahealth), and multi-channel patient communication. The Professional plan includes HIPAA compliance at no additional cost. Practices with multiple locations or complex scheduling workflows should evaluate Enterprise.
Key features used: Patient intake, appointment scheduling, prescription refill requests, insurance verification routing, after-hours triage. See our medical case study for real results.
Restaurants & Hospitality
Recommended tier: Starter ($997/mo)
Most Fort Wayne restaurants and hospitality businesses start with the Starter plan. The primary use case is handling phone calls for reservations, takeout orders, and general inquiries during peak hours when staff are busy serving customers.
Key features used: Phone answering, reservation booking, menu inquiries, hours and directions, special event information. Check out our restaurant case study for details.
Real Estate
Recommended tier: Professional ($2,497/mo)
Real estate agents and brokerages benefit most from the Professional plan's multi-channel capability. Leads come in from Zillow, Realtor.com, your website, phone calls, and text messages. Your AI Employee captures and qualifies every single one—even when you're at a showing.
Key features used: Lead capture across channels, property inquiry responses, showing scheduling, CRM integration (Follow Up Boss, kvCORE), automated follow-up sequences, market data responses.
Legal Practices
Recommended tier: Professional ($2,497/mo) or Enterprise (custom)
Law firms need strict data handling, client confidentiality, and intake processes that capture specific case details. The Professional plan handles most firms. Larger practices with multiple practice areas or offices should evaluate Enterprise for its advanced access controls and compliance auditing.
Key features used: Client intake, conflict checking triggers, consultation scheduling, case type routing, document request handling, follow-up automation, billing system integration.
Home Services (HVAC, Plumbing, Electrical)
Recommended tier: Starter ($997/mo) or Professional ($2,497/mo)
Fort Wayne home service companies lose the most revenue from missed calls. When a homeowner's furnace breaks at 10 PM in January, they call the first company they find—and if nobody answers, they call the next one. The Starter plan handles phone answering and scheduling. The Professional plan adds SMS follow-ups, review requests, and multi-tech routing for companies with 5+ technicians.
Key features used: Emergency call triage, service scheduling, technician dispatch routing, estimate follow-ups, review generation, seasonal campaign automation, warranty lookup.
Automotive (Dealerships & Repair Shops)
Recommended tier: Professional ($2,497/mo)
Automotive businesses along Lima Road and Coliseum Boulevard handle high call volumes with diverse inquiry types—sales inquiries, service appointments, parts availability, and pricing questions. The Professional plan's multi-channel capability captures leads from phone, website chat, and text while routing them to the right department automatically.
Key features used: Lead qualification (sales vs. service), appointment scheduling for service bays, inventory inquiry handling, test drive booking, service reminder campaigns, review request automation.
Insurance Agencies
Recommended tier: Professional ($2,497/mo) or Enterprise (custom)
Insurance agencies handle sensitive PII daily and need careful compliance handling. The Professional plan provides the multi-channel communication and CRM integration that modern agencies require. Agencies with multiple lines of business or strict carrier compliance requirements should evaluate Enterprise for enhanced data handling and audit capabilities.
Key features used: Quote request intake, policy inquiry handling, claims first-notice-of-loss routing, renewal reminders, cross-sell opportunity identification, compliance-compliant data collection.
Manufacturing
Recommended tier: Enterprise (custom)
Fort Wayne's manufacturing sector—from the GM assembly plant corridor to smaller precision shops—typically needs Enterprise-level AI Employees due to ERP integration requirements, complex order workflows, and multi-department deployment. AI Employees handle vendor inquiries, order status checks, RFQ processing, and customer communication while integrating directly with your ERP and inventory systems.
Key features used: ERP integration (SAP, Oracle, NetSuite), order status automation, vendor inquiry routing, RFQ processing, quality issue intake, shipping status updates, multi-department agent deployment.
Industry Pricing Summary
| Industry | Recommended Tier | Monthly Cost | Typical ROI Timeline |
|---|---|---|---|
| Medical Practices | Professional / Enterprise | $2,497-$6,800 | 60-90 days |
| Restaurants | Starter | $997 | 30-45 days |
| Real Estate | Professional | $2,497 | 30-60 days |
| Legal Practices | Professional / Enterprise | $2,497-$8,500 | 45-90 days |
| Home Services | Starter / Professional | $997-$2,497 | 30-45 days |
| Automotive | Professional | $2,497 | 30-60 days |
| Insurance Agencies | Professional / Enterprise | $2,497-$6,000 | 60-90 days |
| Manufacturing | Enterprise | $4,200-$11,200 | 90-120 days |
When to Upgrade
Most Cloud Radix clients start with the Starter plan and upgrade as their business grows. Here are the clear signals that it's time to move to the next tier.
Starter to Professional
- Call volume exceeds 500/month consistently: Your AI Employee is handling high volume efficiently, and you need multi-channel capability to capture leads coming through email, chat, and SMS too.
- You need real-time analytics: Monthly reports aren't enough. You want live dashboards showing exactly what's happening with your AI Employee in real time.
- Multiple communication channels: Customers are reaching out via chat and email but getting no AI-powered response. You're leaving money on the table.
- Integration needs grow: One custom integration isn't enough. You need your AI Employee connected to your CRM, scheduling tool, and one or two other systems.
- Team growth: You've crossed 10 employees and need more sophisticated lead routing and team-based features.
- HIPAA or compliance needs: If you're in healthcare or handle sensitive data, the Professional plan includes compliance packages.
Professional to Enterprise
- Multiple locations or departments: You need separate AI agents for different locations, each trained on location-specific information.
- Complex compliance requirements: SOC 2, PCI-DSS, or industry-specific regulations require dedicated infrastructure and comprehensive audit trails.
- Custom integration needs: You have proprietary systems, legacy databases, or custom APIs that require specialized development work.
- On-premise requirements: Data residency requirements or security policies mandate that your AI Employee runs on your own infrastructure.
- Volume at scale: Thousands of interactions per day across multiple channels require enterprise-grade architecture for consistent performance.
Upgrade Process
Real Upgrade Scenarios from Fort Wayne Clients
These are actual scenarios (with details anonymized) from Cloud Radix clients in the Fort Wayne area who upgraded tiers. Each one illustrates the specific trigger that made the upgrade worthwhile.
Scenario: Dental Practice on Dupont Road
Started with: Starter ($997/mo) — handling phone calls for appointment scheduling.
Trigger: After 4 months, the practice realized that 35% of their appointment requests were coming through their website contact form and Google Messages—channels their Starter plan AI Employee didn't cover. Those leads were sitting unanswered for 4–8 hours until a human staff member checked.
Upgraded to: Professional ($2,497/mo). Within 6 weeks, online appointment bookings increased 62% because every channel got an immediate AI response. The additional $1,500/month generated over $8,000/month in new patient revenue.
Scenario: HVAC Company in New Haven
Started with: Professional ($2,497/mo) — handling phone + chat + SMS for service scheduling.
Trigger: The company expanded to 3 locations serving Allen, DeKalb, and Whitley counties. Each location had different service areas, technician teams, and scheduling availability. A single AI agent couldn't accurately route calls to the right location or manage three separate schedules.
Upgraded to: Enterprise ($5,400/mo). Deployed separate AI agents per location, each trained on its specific service area and technician roster. Integrated with their ServiceTitan instance for real-time dispatch. Misrouted calls dropped to near zero.
Scenario: Personal Injury Law Firm Downtown
Started with: Professional ($2,497/mo) — handling intake calls, web chat, and lead qualification.
Trigger: The firm added a workers' compensation practice area and needed their AI Employee to handle two distinct intake workflows with different qualification criteria, different conflict-check processes, and different attorney routing. They also needed SOC 2 compliance documentation for a corporate client contract.
Upgraded to: Enterprise ($7,200/mo). Deployed specialized agents per practice area with distinct training and workflows. Added SOC 2 compliance package with quarterly audits. The firm won the corporate contract within 60 days of the compliance certification.
Free Consultation
Not sure which plan fits? That's exactly what our free consultation is for. No sales pressure. No commitment. Just a straightforward conversation about your business needs and an honest recommendation.
What to Expect
During the consultation, we'll cover:
- Current call volume and channels: We'll review how many calls, emails, and messages your business handles to determine the right tier.
- Integration requirements: We'll map your existing tech stack and identify what needs to connect with your AI Employee.
- Industry-specific needs: Compliance requirements, scheduling workflows, and customer interaction patterns unique to your industry.
- ROI projection: A personalized ROI estimate based on your actual numbers—not generic industry averages.
- Implementation timeline: A realistic schedule for getting your AI Employee live and performing.
Schedule your free consultation at cloudradix.com/contact or call us directly. We'll respond within one business day.
Frequently Asked Questions
Q1.Are there any setup fees or onboarding costs?
No. Every plan includes full onboarding, training, and setup at no additional cost. We handle the entire process from business analysis to launch. There are no hidden fees, activation charges, or one-time setup costs.
Q2.What happens if I want to cancel?
You can cancel anytime with 30 days notice. No cancellation fees, no early termination penalties. We export your data in standard formats so you're never locked in. We keep it month-to-month because we believe in earning your business.
Q3.Do you charge per call, per message, or per interaction?
No. Your monthly plan price is your total price. Whether your AI Employee handles 100 calls or 5,000 calls in a month, the cost is the same. We don't nickel-and-dime you for usage.
Q4.How long does it take to get an AI Employee up and running?
Typical deployment takes 2-3 weeks from consultation to live operation. This includes business analysis, AI training, integration setup, testing, and launch. Rush deployments can be completed in as little as 5 business days for straightforward use cases.
Q5.Can I switch tiers up or down?
Yes. Upgrades take less than 24 hours and preserve all your AI Employee's training and history. Downgrades take effect at your next billing cycle. Billing is always prorated fairly. There's no penalty for changing tiers.
Q6.What if the AI Employee doesn't work for my business?
Every plan includes a 30-day money-back guarantee. If your AI Employee doesn't deliver measurable value in the first 30 days, you get a full refund. In three years of operation, we've never had a client request one.
Q7.Is there a discount for annual billing?
Yes. Annual billing saves 15% compared to monthly pricing. The Starter plan drops to $847/month ($10,164/year) and the Professional plan drops to $2,122/month ($25,464/year). Annual billing is optional—never required. You can switch between monthly and annual billing at any renewal date.
Q8.Do you offer pricing for non-profits or government agencies?
Yes. We offer a 20% discount for registered 501(c)(3) non-profits and Fort Wayne municipal agencies. Contact us for details. The discount applies to any tier and can be combined with annual billing savings. We currently serve several Allen County non-profits and government offices.
Q9.What's included in the HIPAA compliance package?
The HIPAA compliance package is included free with the Professional plan and above. It includes: a signed Business Associate Agreement (BAA), PHI encryption at rest (AES-256) and in transit (TLS 1.3), role-based access controls, comprehensive audit logging of all data access, automatic PHI redaction in analytics, staff training documentation, and quarterly compliance reviews. We handle the technical compliance so your team can focus on patients.
Q10.Can my AI Employee handle multiple languages?
Yes. All plans support English and Spanish out of the box. The Professional and Enterprise plans can add additional languages based on your customer base. Our Fort Wayne clients most commonly request Spanish and Burmese support given the local community demographics. Each additional language requires approximately one week of training to ensure accuracy.
Q11.What happens to my data if I cancel?
Your data belongs to you—always. When you cancel, we provide a complete data export in standard formats (CSV, JSON) within 5 business days. This includes all conversation logs, lead data, analytics history, and your AI Employee's training data. We retain a backup for 90 days in case you change your mind, then permanently delete everything. We never sell, share, or repurpose your business data.
Q12.How does the 30-day money-back guarantee work?
It's straightforward: if your AI Employee doesn't deliver measurable value in the first 30 days, contact us and we'll issue a full refund within 5 business days. We don't require you to prove anything or jump through hoops. We define 'measurable value' broadly—if you're not seeing calls answered, leads captured, or appointments booked at a rate that justifies the investment, the guarantee applies. In three years, we've issued zero refunds because we ensure the AI Employee is performing before we consider deployment complete.
Q13.Do I need any technical expertise to manage my AI Employee?
No. We handle all technical aspects: setup, training, integration, monitoring, and optimization. You interact with your AI Employee's performance through a simple dashboard—no coding, no configuration, no IT skills required. If you want to update your AI Employee's knowledge (new services, changed hours, updated pricing), you can tell us via email or phone and we'll update it within one business day. Or, Professional and Enterprise clients can make simple updates through the self-service dashboard.
Sources
- Gartner — Hidden Costs of AI Deployments Survey 2025
- Bureau of Labor Statistics — Receptionist & Information Clerk Wages, Indiana 2025
- Deloitte — State of AI in the Enterprise, 6th Edition
- McKinsey — The State of AI: Global Survey 2025
- SHRM — Average Cost-Per-Hire for U.S. Companies 2025
- Indiana Economic Development Corporation — Northeast Indiana Business Technology Adoption Report
Ready to See Your AI Employee in Action?
No hidden fees. No long-term contracts. Just a straightforward conversation about what an AI Employee can do for your Fort Wayne business.
